earph is committed to protecting the privacy and personal data of every Filipino player on our platform. This Policy explains how earph collects, uses, stores, and protects your information in compliance with Philippine law.
All personal data transmitted to and from earph is protected by SSL/TLS encryption, the same standard used by Philippine banks.
earph collects only the personal data strictly necessary to provide its services. We do not collect data "just in case."
earph processes personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules.
You have the right to access, correct, and request deletion of your earph personal data. earph honors all valid data subject requests.
earph does not sell, rent, or trade your personal data to third parties for marketing or any other commercial purpose.
Data processing for earph's Philippine player base is primarily conducted within the Philippines, consistent with national data sovereignty principles.
This Privacy Policy ("Policy") describes how earph ("earph," "we," "us," "our") collects, processes, uses, stores, discloses, and protects personal information obtained from users ("you," "your") of the earph Casino platform accessible at earph.asia (the "Platform").
This Policy applies to all personal data collected through the earph Platform, including data collected during account registration, gameplay, deposits and withdrawals, customer support interactions, and any other use of earph services. It applies to all registered account holders and to unregistered visitors who browse the earph Platform.
This Policy should be read alongside earph's Terms and Conditions and Responsible Gaming Policy, all of which form part of your agreement with earph.
Philippine Law: This Policy is designed to comply with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.
For the purposes of the Data Privacy Act of 2012 and its implementing rules, earph is the Personal Information Controller (PIC) responsible for the personal data collected through the earph Platform. earph has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable Philippine data privacy regulations.
For data privacy inquiries, please contact earph's Data Protection Officer at: [email protected] — please include "Data Privacy" in your subject line for prioritized routing to the DPO team.
earph collects personal data through several channels during the course of providing its services. The categories of personal data earph collects include:
| Category | Data Types | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, gender, government ID number and type | Registration form; KYC verification |
| Contact Data | Mobile number (Philippine +63), email address, home address | Registration form; account updates |
| Financial Data | GCash or Maya account reference, bank account details (for withdrawals), transaction history | Cashier / payment processing |
| Technical Data | IP address, device type and OS, browser type, session timestamps, login history | Automatically via Platform systems |
| Usage Data | Games played, bet amounts, win/loss records, session durations, navigation paths | Automatically via Platform systems |
| Communications Data | Customer support chat transcripts, emails, and feedback submitted to earph | Support interactions |
earph does not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. earph does not collect biometric data except where a government ID submitted for KYC contains a photograph, which is used solely for identity verification purposes.
earph processes your personal data for the following purposes:
Under the Data Privacy Act of 2012, earph's processing of your personal data is based on one or more of the following legal grounds:
earph does not sell, rent, or trade your personal data. earph may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:
Any international transfer of personal data — for instance, to game content providers headquartered outside the Philippines — is subject to appropriate safeguards consistent with the Data Privacy Act's cross-border transfer requirements.
earph retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
When personal data is no longer required for any lawful purpose, earph will securely delete or anonymize it in accordance with earph's data disposal procedures.
earph implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While earph takes all reasonable precautions, no online system can guarantee absolute security. In the event of a personal data breach that poses a real risk to your rights, earph will notify affected data subjects and the National Privacy Commission in accordance with the Data Privacy Act's breach notification requirements.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data processed by earph. To exercise any of these rights, contact earph's Data Protection Officer at [email protected] with subject line "Data Privacy Request."
You have the right to obtain confirmation of whether earph processes your personal data, and to receive a copy of that data along with information about how it is used.
You have the right to request that earph correct any inaccurate or incomplete personal data that earph holds about you. Many details can be updated directly from your earph account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to earph's legal retention obligations under AMLA and PAGCOR regulations.
You have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of earph marketing communications at any time through your account preferences or by contacting support.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request its transfer to another personal information controller where technically feasible.
If you believe earph has violated your data privacy rights, you may file a complaint with the National Privacy Commission (NPC) of the Philippines through the NPC's official complaint process.
earph will respond to all verified data subject requests within fifteen (15) working days of receipt, as required by the Data Privacy Act.
earph uses cookies and similar tracking technologies on the earph Platform to enhance your user experience, maintain your logged-in session, and gather analytics data. The following types of cookies are used:
You may control cookie settings through your browser's privacy settings. Disabling cookies beyond strictly necessary ones may affect some earph Platform functionality. earph does not use third-party advertising cookies or permit third-party advertisers to set cookies on the earph Platform.
The earph Platform is strictly for individuals aged 21 years and above in accordance with applicable Philippine gaming regulations. earph does not knowingly collect personal data from persons under the age of 21. If earph discovers that personal data has been collected from a minor, that account will be immediately suspended, all associated data will be deleted, and any deposits will be returned to the originating payment method.
If you are a parent or guardian and believe that a minor has created an earph account, please contact earph support immediately at [email protected].
earph may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or Platform features. When earph makes a material change to this Policy, we will notify registered account holders via the email address or mobile number on file and/or by posting a prominent notice on the earph Platform.
The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the earph Platform after the effective date of any revised Policy constitutes your acceptance of the changes. If you do not agree with a revised Policy, please cease using earph and contact support to request account closure.
For all privacy-related inquiries, data subject requests, or concerns about earph's handling of your personal data, please contact earph's Data Protection Officer:
Email: [email protected] (Subject line: "Data Privacy")
Response time: Within 15 working days for formal data subject requests.
earph's customer support team is available 24/7 in English and Tagalog for general account inquiries. Data privacy requests are routed directly to the DPO team and handled separately from general support queries to ensure appropriate confidentiality.
If you are dissatisfied with earph's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.
Your data is protected. Your play is fair. Your withdrawals are fast. earph is built for Filipino players who expect the real thing — GCash payouts, PBA betting, live dealer casino, and responsible gaming tools. 21+ only.
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